Terms & Conditions

Effective Date: July 2026

Welcome to Furry Friends Supply World. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Website Use

By using this website, you agree that you:

  • Are at least the age of majority in your country, state, or province of residence, or have permission from a parent or legal guardian.
  • Will use this website only for lawful purposes.
  • Will not interfere with the operation, security, or functionality of the website.
  • Will not attempt to gain unauthorized access to our systems, accounts, or data.
  • Will not upload malicious software or harmful code.
  • Will provide accurate information when required.

Furry Friends Supply World reserves the right to suspend or terminate access to our website if these Terms are violated.

2. Product Information

We strive to provide accurate product descriptions, images, specifications, pricing, and other product information.

However:

  • Product colors may vary slightly depending on your device or display settings.
  • Product availability may change without prior notice.
  • Minor differences between product images and the actual product may occur.
  • Product packaging or specifications may change due to manufacturer updates.
  • We reserve the right to update product information or discontinue products at any time.

3. Pricing

All prices displayed on our website are shown in the applicable currency at checkout unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing, typographical, or technical errors.
  • Cancel orders affected by pricing inaccuracies.

If a pricing error impacts an order that has already been placed, we will notify you before processing the order.

4. Orders

Submitting an order does not guarantee acceptance.

Furry Friends Supply World reserves the right to:

  • Accept or decline any order.
  • Limit purchase quantities.
  • Restrict sales to certain individuals or geographic regions.
  • Cancel orders suspected of fraudulent, abusive, or unauthorized activity.
  • Cancel orders affected by inventory, pricing, product, or system errors.

If payment has already been processed for a cancelled order, an applicable refund will be issued using the original payment method.

5. Payment

We accept the payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • Your billing information is accurate and complete.
  • Payment authorization must be successfully completed before an order is processed.

6. Shipping Policy

Shipping Carrier

We currently ship orders using USPS (United States Postal Service). The available USPS service and estimated delivery timeframe may vary depending on the destination, package size, and shipping option selected at checkout.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is received and payment has been successfully confirmed.

Orders are not typically processed, shipped, or delivered on weekends or U.S. federal holidays.

Shipping Timeframes

Once an order has been shipped, USPS delivery times generally vary depending on the destination and service selected.

Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.

Please note that shipping delays may occur due to weather, holidays, carrier disruptions, incorrect or incomplete shipping information, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

You can use the USPS tracking number to monitor the status of your shipment.

Delivery Delays

We are not responsible for delays caused by USPS or other circumstances beyond our control.

If your package is delayed, please first check the tracking information provided by USPS. For packages that appear to be lost or significantly delayed, you may contact us and we will assist you in determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, additional shipping costs, or packages delivered to an incorrect address due to inaccurate information provided by the customer.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

For health, safety, hygiene, and product protection reasons, certain pet products may not be eligible for return once opened or used.

Eligible returns generally must be:

  • Unopened.
  • Unused.
  • In original packaging.
  • In resalable condition.

Please review our Return & Refund Policy before requesting a return or refund.

8. Damaged, Defective, or Incorrect Products

Customers should inspect their orders promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible with your order information and any photographs or documentation we may request.

Claims may be subject to applicable time limits and the requirements of our Return & Refund Policy.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Videos
  • Icons
  • Website layout and appearance

is owned by Furry Friends Supply World or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or otherwise used without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful or unauthorized purposes.
  • Upload viruses, malware, or other harmful software.
  • Attempt to disrupt or interfere with website functionality.
  • Attempt unauthorized access to our systems.
  • Provide false, misleading, or fraudulent information.
  • Engage in fraudulent or deceptive conduct.
  • Violate applicable laws or regulations.

Violation of these Terms may result in suspension or permanent termination of access to our website.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Furry Friends Supply World is not responsible for the content, privacy practices, security, availability, or policies of third-party websites.

Accessing third-party websites is entirely at your own risk.

12. Disclaimer

Our website, products, and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by applicable law, Furry Friends Supply World disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement, except where such warranties cannot legally be excluded.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by law, Furry Friends Supply World shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

  • Use of our website
  • Inability to access or use the website
  • Product purchases
  • Product availability
  • Shipping or delivery delays
  • Website interruptions
  • Loss of profits
  • Loss of revenue
  • Loss of business opportunities
  • Loss of data

Our total liability for any claim related to your purchase shall not exceed the amount paid for the applicable order, except where a greater amount is required by applicable law.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

15. Changes to These Terms

We may revise or update these Terms & Conditions from time to time to reflect changes in our business operations, products, services, technology, or applicable legal requirements.

Any changes become effective immediately upon publication on this page unless otherwise stated.

Continued use of the website following any updates constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Furry Friends Supply World operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction, to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Furry Friends Supply World

Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
United States

Phone: (818)-564-3573

Email: info@furryfriendssupplyworld.com

Website: https://furryfriendssupplyworld.com